Privacy

Live, Onward collects only the information you choose to send us through the enquiry form or the newsletter sign-up: your name, email address and the details you write in the message fields.

How contact-form information is used. Information submitted through the contact form is used to respond to your enquiry and to assess whether there is a suitable opportunity for you to contribute, collaborate or take part in Live, Onward. It is not used for marketing, and we do not sell or share it with third parties.

Please do not send sensitive medical information. The contact form is a general enquiry form. Please do not submit medical records, scan images, NHS numbers, dates of birth or other unnecessary sensitive medical information. If any of this is ever needed, a secure method will be arranged with you separately.

Storage and security. Form submissions are stored securely in the website’s backend database. They are not publicly readable: records can only be accessed through authenticated administrative access by Live, Onward. Contact-form contents are never sent to Google Analytics.

Retention. Enquiries are kept only for as long as they are needed to respond and to consider any potential participation or collaboration. An automated process runs monthly and permanently deletes enquiries older than 12 months that have not led to an active conversation, booking, collaboration or partnership. Where a contribution, collaboration or other ongoing relationship follows, the relevant correspondence is marked as retained and kept only for as long as that relationship requires. Deleted enquiries are erased from the website backend and are not copied, exported or sent anywhere else.

Withdrawing an enquiry or asking for deletion. You can withdraw your enquiry, ask for a copy of what you sent, or ask us to delete your submitted information at any time by emailing drprash@liveonward.co.uk. We will action deletion requests promptly.

Cookies and analytics. Essential cookies and local storage keep the site working and remember your cookie choice. Google Analytics 4 is optional and disabled by default: the Google Analytics script does not load and no analytics cookies are set unless you choose “Accept analytics”. Rejecting analytics changes nothing about how the site works, and you can change your choice at any time using “Cookie preferences” in the footer.

Google advertising storage, ad personalisation and Google Signals are disabled. Internal site-search terms are not sent to Google Analytics, and query strings and URL fragments are excluded from the page location that is recorded. Your name, email address, messages and any other free text you send us are never passed to Google Analytics; after consent, only a generic contact_form_submit event is recorded, with no personal or health information attached. After consent, standard anonymous measurement may include page views, scrolling, outbound link clicks, downloads and supported video interactions. Full details are in our Cookie Policy.

Any medical imaging shared by a guest is used only with that guest's explicit written permission, and can be withdrawn at any point before publication.